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Our support team is here to help with your order, shipping, returns, sizing, or any questions about MatTrap.
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FAQs
Quick answers about shipping, returns, cleaning, sizing, and your MatTrap order.
Shipping usually takes 5–7 business days after your order has been processed. You’ll receive tracking details once your order ships.
Yes. MatTrap comes with a 30-day money-back guarantee. If you’re not happy with your order, contact us and we’ll help with the return process.
Shake out or pour away the trapped litter. For a deeper clean, vacuum, wipe, or rinse the mat and allow it to dry fully before placing it back.
Choose a size that gives your cat several steps of coverage after leaving the litter box. Larger sizes are best for bigger boxes, active cats, and multi-cat homes.